Delivery
Shipping Information
Free UK delivery on every order. All products dispatched from the UK.
On every order, no minimum spend.
Orders placed before 2pm are dispatched the same or next working day.
All orders are sent via tracked Royal Mail or courier service.
UK Delivery Options
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Tracked (Royal Mail) | 2–4 working days | FREE |
| Express Tracked (48hr) | 1–2 working days | FREE |
Working days are Monday–Friday, excluding UK public holidays.
International Delivery
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Europe (EU) | 5–10 working days | £8.99 |
| USA & Canada | 7–14 working days | £12.99 |
| Rest of World | 10–21 working days | £14.99 |
International orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Order Processing
Orders are processed Monday to Friday. Orders placed before 2:00pm GMT are typically dispatched the same working day. Orders placed after 2pm or on weekends will be dispatched the next working day.
Once dispatched, you will receive a confirmation email with your tracking number.
Tracking Your Order
All orders are sent with tracking. You will receive an email with your tracking reference once your order has been dispatched. You can use this to track your parcel directly on the Royal Mail or courier website.
Missing or Delayed Orders
If your order has not arrived within the estimated timeframe, please first check your tracking reference. If you are still experiencing issues, contact us at support@altheanatura.com and we will investigate promptly.
Questions about your delivery?
Email us at support@altheanatura.com — we aim to respond within 1–2 business days.